Meet Our
Dedicated Team

Kathy Lam

Vice President of F&I and Training 

Kathy Lam, Vice President of F&I and Training, is a seasoned professional in the automotive dealership industry, bringing over a decade of experience.

Within the Cover All Program, Kathy has displayed exceptional financial acumen, contributing significantly to the program's revenue growth. Her innovative training initiatives have greatly enhanced the sales team’s performance and elevated customer satisfaction. Kathy has streamlined operations through astute process optimization, enhancing workflow efficiency and reducing operational costs effectively. Kathy’s personalized customer relationship management approach has cultivated lasting client connections, ensuring strong retention rates and a notable increase in referral business. Moreover, a positive and collaborative work environment has flourished under her leadership, fostering professional growth and development among team members. Kathy Lam's expertise, dedication, and transformative leadership have been instrumental in shaping the Cover All Program's success within the competitive automotive dealership landscape.